Gather and consolidate customer journey events and information from various websites and applications with ease. <a href="http://journy.io">journy.io</a> supplements this information with behavioural and contextual intelligence, all obtained from the data. Synchronize everything with your go-to tools.Our Slack integration allows you to receive notifications whenever new events, channels or campaigns are discovered.

journy.io

During these unprecedented times, HubSpot understands that people are facing many challenges. To assist the community with free remote business tools, discounts, and other benefits, please visit our page: <a href="https://www.hubspot.com/en-us/coronavirus-response">https://www.hubspot.com/en-us/coronavirus-response</a>. Building relationships through sales, marketing, and services is essential. Unfortunately, valuable time is often spent on mundane tasks such as data entry and email composition, as HubSpot Research recently discovered. In fact, sales representatives spend up to a quarter of their day on such tasks. To assist with these difficulties, HubSpot's Slack integration is now available. With this integration, the aim is to reduce the time spent on tasks, while being streamlined. Actions: Actions has several objects you can create and harmonize with HubSpot. These objects include; deals, contacts, tasks, companies, notes, and tickets. You can carry this out directly within Slack. Slash Commands: HubSpot objects or actions can be searched and posted within Slack using these slash commands. For instance, these commands can be used to search for deals, contacts, tasks, tickets, playbook, knowledge base article, or company. Additionally, you can change and set availability status for live chat, as well as provide feedback regarding the integration. Conversations: HubSpot conversations allow for live chat, team email, and the creation of chatbots. This feature allows for personalized conversations with prospects and customers. HubSpot and Slack integrate seamlessly, and you can receive notifications in a Slack channel about incoming chats from your website. Furthermore, you can instantly respond within Slack, and all conversations will be logged in real time in your inbox. Notifications: You can stay connected to all activities in your HubSpot CRM by receiving notifications about reminders, mentions, and form submissions. You can receive these notifications within Slack. Additionally, as a Marketing Hub, Sales Hub, and Service Hub Professional &amp; Enterprise client, you can forward Slack notifications through workflows. Gone are the days of switching between endless tools and wasting precious time. With the integration of HubSpot and Slack, you can execute your work wherever and whenever you prefer.

HubSpot

Do you require feedback from your customers or conduct user research? Why not try a quick team poll? Those who value interactions use Typeform to create stunning forms, surveys, and quizzes. You can then transmit the results directly to Slack. This will allow you to notify channels or direct messages with real-time answers, and have the appropriate person react immediately. &nbsp;You don't have to waste time sifting through other apps for information because all of your respondents' answers appear wherever you specify. Now, you can even collect responses to your typeforms directly in Slack. Simply install the app in your workspace and allow your team to submit that quick catering feedback, IT ticket, or suggestion for the next team-building activity without having to exit Slack.Typeform + Slack. The best way to keep your team in the loop.

Typeform

<a href="http://Workstreams.ai">Workstreams.ai</a> offers a convenient workflow productivity solution &amp; task management app made for Slack. Installation is fast and simple, streamlining your workflow.Our app provides instant Kanban workflows for any channel and includes task templates, process automation, custom fields, a workflow library, and agile analytics to help you bring order to the chaos of daily tasks!The award-winning Slack solution allows you to create tasks in any channel, and assign them to distributed teams with ease. &nbsp;View task progress in real-time and allow your organization to focus on what matters most!Your <a href="https://www.workstreams.ai/support/visual-overview.html#kanban-board">Kanban board</a> automatically displays your running tasks, giving you an overall <a href="https://www.workstreams.ai/features/visual-overview.html">visual view of your workload</a>.Use Workstreams to move away from cluttered inboxes and find organizational nirvana!Our solution provides workflow automation features such as taskboard owners, auto-assignees, work step specific subtasks, and much more!Use the <a href="https://slack.com/slack-tips/submit-a-training-request-with-workstreams">Slack workflow builder</a> to automate task creation on a variety of use-cases, and connect your <a href="https://workstreams.ai/support/integration-pricing.html#calendar-integration">Google and Outlook calendars</a> to stay on top of your progress.Workstreams provides a central hub, known as <a href="https://www.youtube.com/watch?v=AXBUrC87Sc0">App Home</a>, right inside of Slack. Use this hub to organize projects, monitor priorities, and evaluate productivity.Workstreams allows task creation and assignment right in your conversations, never leaving Slack!Workstreams keeps everything organized and connected.With <a href="https://www.workstreams.ai/support/task-management.html#using-my-tasks">My Tasks</a>, take control of your priorities.Work together towards your common <a href="https://www.workstreams.ai/support/task-management.html#setting-up-and-using-goals">goals</a> with Workstreams’ unique cross-channel boards.Features include the option to use <a href="https://slack.com/apps/A48SSMR0F-workstreams#panel_features">shortcuts</a> in any channel to create a task or quickly access your tasks, the ability to convert any message to a task, setting due dates &amp; assigning team members, organizing subtasks for a specific task, attaching files to your tasks, and much more!Discover the full feature set on <a href="https://www.workstreams.ai/features.html?utm_source=slack-directory&amp;utm_medium=store-listing">www.workstreams.ai</a>Workstreams is free for teams of any size. Upgrade to Workstreams PRO for advanced analytics and sharing features.To learn more about Workstreams, please visit:<a href="https://www.workstreams.ai/features.html?utm_source=slack-directory&amp;utm_medium=store-listing">Workstreams full feature set</a> <a href="https://www.workstreams.ai/support.html?utm_source=slack-directory&amp;utm_medium=store-listing">FAQ &amp; Support</a> <a href="https://www.workstreams.ai/pricing.html?utm_source=slack-directory&amp;utm_medium=store-listing">Workstreams PRO</a>Contact us at <a href="mailto:feedback@workstreams.ai">feedback@workstreams.ai</a> to learn more! <a href="https://bit.ly/ws-community">Join our Slack community</a>

Workstreams

We are excited to announce that Halp has evolved into Jira Service Management. <a href="https://community.atlassian.com/t5/Halp-articles/The-evolution-of-Halp-into-Jira-Service-Management-Cloud/ba-p/2293388">Click here to learn more!</a>Ticketing, powered by your conversations.Our Atlassian Assist feature enables you to manage your entire help desk right from Slack. You can create tickets, assign, route, prioritize, and report on them – all without ever having to leave your conversations.By meeting your team where they already work, getting help is as easy as just asking for it, and you save both agents and requesters time. • Create: You can turn any message into a trackable ticket with emoji reactions or slash commands. No more context-switching or manually capturing requests.• Automate: You can create routing recipes using our powerful workflow engine and deflect unnecessary tickets with automated answers to repetitive questions.• Categorize: You can create custom forms to capture important context and eliminate unnecessary back and forth.• Report: You can make work visible with powerful metrics on volume, resolution times, SLAs, and more. Recognize your team’s efforts and quantify resource needs.• Integrate: You can use Assist with Halp as a lightweight ticketing system, or seamlessly connect to your existing ITSM or helpdesk tool (e.g. Jira, Zendesk). Full two-way integration is just a click away.Assist is purpose-built for any organization that gets work done in Slack, whether you’re in IT, HR, sales ops, customer success, DevOps, facilities, or any service team. It’s used every day by operations teams at companies like Home Depot, GitHub, and Slack to increase productivity and bring order to request management chaos.Kindly note that a paid Halp or Jira Service Management cloud subscription is required to use this app.

Atlassian Assist

Design interactive digital forms for your website using Jotform. Seamlessly incorporate Jotform with Slack to automatically transmit form submissions to your colleagues and respective Slack channels, ensuring faster notifications for the right people.Interact with potential clients, process applications, and review feedback with your team. With access to over 10,000 form templates at no extra cost, the possibilities for enhanced collaboration are limitless! Discover how to configure Jotform for Slack integration <a href="https://www.jotform.com/blog/slack-integration/">here</a>.This application is accessible with active accounts on both Jotform and Slack. Haven't tried Jotform yet? <a href="https://www.jotform.com/?utm_source=slack&amp;utm_campaign=integration">Sign up now</a> to capture better information at a quicker rate.

Jotform

Stay informed of all the happenings in your workspace at <a href="http://Marker.io">Marker.io</a>. This includes new feedback, comments, and status updates! You can personalize your notification preferences and optimize your experience to align with your team's workflow. Each bug report arrives complete with a screenshot, technical environment data, and console logs, which means developers can recreate and resolve the issue quickly.

Marker.io

Improve your customer support with Intercom Support's messaging and automation tools. Our platform integrates directly into your product, app, or website to provide in-context support.Keep your team up-to-date with automatic alerts for ongoing conversations and ticket activity on Slack. With Intercom Support, you can streamline your workflows and maximize productivity to provide faster customer value.Getting started is easy. Simply install the app, invite the bot to specific channels, and add a Notify Slack channel action to new or existing Inbox rules. Configure notifications based on different events and conditions to receive threaded updates that keep your team informed while reducing channel noise. Note that an Intercom Support or Convert pro account is required to use this app. <a href="https://www.intercom.com/">Visit our website</a> to learn more or sign up for an Intercom account.

Intercom

MaestroQA provides software for quality assurance in customer service. Our platform helps agents improve and resolves any possible issues while allowing managers to measure their metrics. Our app is designed for current MaestroQA customers who want to communicate with their team. Customers who have a paying account, a free trial account, or a Zendesk Lite app account can use it. Once installed, MaestroQA users can send reports and exports to their team via Slack. Additionally, managers can generate reports to give to their agents to help them prepare for their one-on-ones or to share data with others on their team. To learn more, please visit <a href="https://www.maestroqa.com">https://www.maestroqa.com</a>.

MaestroQA

Chyme offers both a chat interface to company systems and a platform to generate personal chatbots. Chyme comes with built-in chatbots that can fetch purchase orders from SAP, endorse or contradict them, make incidents on ServiceNOW, alert you when an incident has been assigned to you on ServiceNOW, and more. If the provided chatbots do not meet your requirements, you can leverage the Chyme developer toolkit to craft your own chatbots. ChymeBot then allows these chatbots to be accessed from Slack. To check which chatbots are available, send a DM "Help" to @ChymeBot or try the command /chymebot help. For comprehensive information on individual chatbots, type "Help &lt;BotName&gt;" or /chymebot her &lt;botname&gt;Chyme is capable of integrating with various systems including SAP, ServiceNOW, SalesForce, Concur, and others. Utilizing the developer toolkit, you can integrate with any enterprise system and create your own chatbots.

ChymeBot

The Samanage Slack application allows you to integrate Samanage with Slack to receive notifications about new incidents and SLA breaches in a designated Slack channel.Samanage is a 100% SaaS service desk and IT asset management solution that provides instant visibility into incidents and service requests. Samanage's approach to service management visibility is unique and includes a highly intuitive interface, extensive reporting, real-time benchmarking of performance metrics, and actionable insights derived from millions of service requests. Samanage's unparalleled approach to enterprise service visibility empowers IT service management with an unprecedented level of confidence. Samanage is revolutionizing the delivery of enterprise services with their ITSM solutions.Though it is a paid service, you are welcome to sign up for a free 14 day trial.

Samanage

Slaask enhances Slack to serve as a customer communication app that can be shared with your team. Communicate with your leads and customers directly through your Slaask chatbox, which is deployed on your website and/or mobile apps, and then funnel your conversations directly to Slack. Your emails, questions, and feedback from your Facebook page and Twitter can also be easily accessed this way. Now your team can chat in real time with your leads and customers wherever they may be on the web, all while using Slack in the same way they always have. But that's not all! We also offer a delayed mode for those times when you're away, so you can forward your users' questions to a dedicated email address and respond when it's convenient for you. Alternatively, let your 24/7 Smart Assistant Bot take charge while you grab a coffee. With Slaask, communicating with your leads and customers has never been easier. Bring yourself closer to them and increase user satisfaction levels like never before.

Slaask

SPLATS offers a cloud-based security service for access and key management. It's a subscription-based service, making it easy to implement and use. Click here to visit SPLATS' introduction site: <a href="https://splats.jp/">https://splats.jp/</a>SPLATS and Slack can do the following through their integration: - Receive a group message on a Slack channel when suspicious entry to an area occurs. - Receive a group message on a Slack channel in case of abnormality in SPLATS devices or electric locks. - Quickly transition to the device log screen of SPLATS' member site from a notification message link.

SPLATS

Create a superb online Self-Service Knowledge Base, Private Team Knowledge Base, as well as Standard Operating Procedures (SOPs) with Document360. Solve problems for your customers by providing a fully operational knowledge base.Pair Document360 with Slack With the integration of Document360 with Slack, your agents will have access to your knowledge base within your Workspace.In addition to article searches, you can produce user-friendly documentation, author in Markdown editor for any version or language in your knowledge base directly through Slack.

Document360

G2 is the world's largest and most trusted B2B software and service marketplace, with 2 million authenticated peer reviews visits from over 80 million software buyers each year. <a href="http://G2.com">G2.com</a> is where businesses can now receive timely Slack notifications when software buyers commit pertinent, in-market actions. Customers of Slack and G2 will be notified when new, relevant Buyer Intent signals are detected, and/or when a review is left on a G2 profile. G2 Buyer Intent captures enriched data about buyer research on G2. Customers of G2 Buyer Intent can view account-level insights on various behaviors, including product profile interactions, product and competitive comparisons, and views for alternative products in a shared G2 category. This data and insight enables sales, marketing, and customer success teams to better identify, engage, and convert in-market buyers. G2 Reviews display honest, authentic, verified customer feedback about a given software or service. Customizable filters ensure alerts for key accounts. Multiple channels can be created for various use cases! Give anyone in the organization access to crucial and relevant data. Gain insight into what your prospects and customers care about, and build relevant messaging to resonate while they’re most active in the market. Create alerts for customer accounts and get notified when they are using G2 to research new solutions for their business or leaving a negative review for your competitor. Slack users can set up this integration in their personal Slack channels to receive notifications relevant to their ICP, territory, product, and quickly take action to engage their audiences.

G2 for Slack

The Shelf Bot provides a simple and intelligent knowledge management system within Slack. This allows easy access to your organization's knowledge from within Slack. You can add links or file attachments to your conversations in Slack which contain all the content stored on the award-winning Shelf Knowledge Management platform. With the Shelf Bot, you can capture content exchanged in Slack conversations and add it to the Shelf platform so that it can be easily found in the future by you or others. Shelf was created by a Harvard knowledge management expert and data scientist which provides pinpoint accurate in-document search, AI-supported automation for content maintenance and powerful analytics. The most common uses of Shelf are: Contact center and help desk - Help agents find, manage, and solve issues quickly on the first call. Company knowledge base - Separating your valuable and accurate content from the sea of drafts, half-baked ideas, and obsolete resources. Customer Success and Sales Enablement - Get your Marketing and Sales teams on the same page. A paid subscription to Shelf (<a href="https://shelf.io">https://shelf.io</a>) is required to use our Slack Bot. This subscription also includes access to the Shelf API.

Shelf

Talla has created a revolutionary CX smart agent platform. This platform allows for automated workflows, actionable content, and the ability to answer common questions. It is designed to assist support and sales teams with increasing productivity and automating workflows. With Talla, your team can quickly improve customer satisfaction, while Talla answers common support questions within Slack channels or individually. Utilizing Slack actions, Talla ensures that your support information is always up-to-date and accurate, even when you never have to leave Slack. To identify and eliminate knowledge gaps, Talla also allows you to discover what customers or reps are asking that you are not responding to. With the ability to orchestrate a workflow to uncover and eliminate these knowledge gaps, Talla guarantees that the response will be returned automatically to the user via Slack and/or their preferred chat interface or web app. Talla has also made it possible to import Slack history and capture what was asked in the past. This feature assists in closing knowledge gaps quickly, allowing you to find stranded knowledge. Talla Reasons about your Knowledge Base content whether it's messy or well-formed and provides you with precise answers to user requests. This means faster response times and better user experience. You no longer have to search frequently, Talla answer's more which leads to less search work. Support and Sales teams are always on the go; therefore, Talla allows for usage wherever you need to work. Whether you are in Slack or a Web App, Talla is prepared to find answers.Emphasizing the powerful combination of Slack and Talla, it is better when they work together. Take advantage of a free trial and view pricing through <a href="http://www.talla.com/pricing">www.talla.com/pricing</a>.

Talla

Avochato offers a convenient way to send and receive text messages (SMS) directly from Slack, complete with Slack's "Threads" feature for easily threaded conversations with your customers, employees, and more. Upon registration with Avochato, you'll receive a unique phone number for customers to contact you, which can be added to Slack via the "Integrations" tab. All calls and texts will post to your chosen Slack channel for easy accessibility. Simply reply on Slack and a message will be sent to the contact. To begin using Avochato, visit <a href="http://www.avochato.com">www.avochato.com</a>, where you can interact with the free demo account by texting back and forth between your phone and the demo number. No credit card required, we only ask for your basic details. To contact us, text <a href="tel:(415)214-8977">(415) 214-8977</a>.

Avochato

Chatlio is a fantastic application that allows you to communicate with visitors to your website directly from Slack. With an effortless setup that only takes a minute, you can add a chat widget anywhere on your site. This way, visitors can instantly chat with you and your team about support issues, pre-sales consultations, and anything else. You can respond to their messages directly from Slack, without the need for any additional tools or installations.Amongst other features, Chatlio allows you to send automatic messages to visitors based on the specific page they are browsing. The app also provides various Slack-like features, such as typing indicators, emojis, code block highlighting, the ability to request screenshots, and identifying your visitors' location, browser, and custom details such as name and email.Chatlio provides the same great experience that you are already familiar with from Slack. With many, many more exciting features, its an excellent solution for anyone interested in enhancing their website's engagement with visitors.

Chatlio

Coveo is a top-performing insight engine utilized by major corporations worldwide, utilizing cutting-edge AI and API-powered platforms to harmoniously and effectively deliver content. With Coveo at an organization's disposal, all company data can be consolidated into a single search interface, making it easier for employees to quickly locate necessary files and documents. Coveo's AI technology provides personalized content to users from connected sources for optimal search results and proactive recommendations. &nbsp;Slack has become an indispensable digital workspace used for employee communication and collaboration. Integrating external knowledge within Slack allows for more efficient collaboration among employees, reducing the time needed to search for information on other platforms. &nbsp; &nbsp; The Coveo Slack Application offers instant access to and sharing of documents from external sources during ongoing conversations and channels.

Coveo AI Search and Recommendations

Front is a platform for communicating with customers that blends email's ease of use with a CRM's intelligence, enabling you to provide personalized customer service on a large scale.The Front Channel integration enables you to exchange messages in any Slack channel (excluding direct messages) directly within Front. Front will automatically incorporate new channel messages, while responses from Front will be forwarded to Slack.

Front Channel

Effortlessly and rapidly share thoughts with your Crowdicity community without leaving Slack, and get informed about your idea's advancement. A Crowdicity community linked with Slack integration should be available to make use of the Crowdicity Slack app.Crowdicity assists companies in collating ideas promptly, promoting an atmosphere of innovation, and enhancing employee participation.

Crowdicity

Zoho Assist is an online software for remote access that enables technicians to extend support for remote clients located anywhere across the world. You can commence swift or predetermined remote support sessions to get direct access to your client’s computer via your Slack account. With the collaboration between Zoho Assist and Slack, you can perform functions like: Diagnosing technical issues and fixing them directly from your chat room. Executing remote scheduled maintenance sessions Conducting interactive training with the help of two-way screen sharing Instant chat over the voice and video

Zoho Assist

Translate Channels enables effective communication between global teams by allowing them to converse in their native languages. By adding target languages to Slack channels, every message will be automatically converted into all target languages. This is achieved by automatically modifying messages of all channel participants. Noteworthy features of Translate Channels are:• Support for over 100 languages - Translate messages into as many languages as required • Customizable Settings- Configure language options for individual channels or for your workspace as a whole • Emojis are supported 🎉For details on pricing, please visit our landing page at <a href="http://translatechannels.com">translatechannels.com</a>

Translate Channels

Ensure your team's inquiries are acknowledged and answered It's never been easier to provide question tracking and recognitionAckly keeps a constant watch on your team and their services &nbsp;🕶 Tracks every question that is asked &nbsp;😇 Tracks questions that have been answeredAckly organizes action items for your teams &nbsp;🚏 Provides direct links to unanswered questions &nbsp;📘 Lists questions to add to your knowledge baseAckly acknowledges everyday heroes &nbsp;💘 Recognizes one hero per day &nbsp;🥳 Recognizes additional heroes that assistedAckly creates friendly competition &nbsp;⭐️ Configurable daily and weekly summariesHow does Ackly work? &nbsp;1. Ackly listens for questions posted in your support channels. A 'question' is any original message, which is why it's important to use Slack Threads for replies. &nbsp;2. Ackly listens for when you acknowledge questions with the <code>😖</code> reaction. &nbsp;3. Ackly listens for when you resolve questions with the <code>✔️</code> or &nbsp;<code>✅</code> reactions. &nbsp;4. Ackly listens for when you mark a question that should be added to your knowledge base with the <code>🦷</code> reaction.Don't want Ackly to track a message or thread? &nbsp;1. Ackly stops tracking and deletes any prior tracking of a message marked with the <code>🚫</code> reaction. &nbsp;2. Ackly deletes references to deleted messages.To install the <code>😖</code>, <code>🦷</code> or <code>🚫</code> emojis, visit <a href="https://ackly.io/getting-started">ackly.io</a> for links.<a href="https://ackly.io">Read more about how teams use Ackly →</a>

Ackly

With this integration, you don't need to be logged into the czater panel to reply to customers. To connect your czater and slack accounts, go to your account settings: <a href="http://www.czater.pl/userPanel/settings_account">www.czater.pl/userPanel/settings_account</a> then click on the "Configure" button in the Slack section. Activate the integration with the toggle at the top and then press the Slack logo button to authorize. Accept the granting of the required permissions we need to send and receive messages. When a customer writes to you, a new channel with the customer's message will appear on your Slack account. After entering the channel and replying to the customer, the conversation will be automatically received and the message will be sent to the customer. You can now continue writing to each other on Slack, and the conversation will be saved to your Czater account. When the conversation is over, the channel will disappear from Slack but will not be permanently deleted.

Czater

By connecting Userback with Slack, you can instantly receive notifications containing screenshots and meta-data whenever users and customers submit feedback and bug reports for your web projects. You have the option to turn on notifications for various actions such as when new feedback is created, assigned to a user, or new comments are added...etc, or when feedback is closed. Even if you already use Slack for task management or staying updated, you can still sign up (<a href="https://app.userback.io/signup/">https://app.userback.io/signup/</a>) and start connecting Userback today.

Userback

Collaborate with your team over external emails effortlessly by connecting your team email (e.g., help@, info@, sales@) to Slack with Shared Inbox! Why Teams ❤️ SharedInbox:📥 Connect any Gmail, GSuite, Outlook, or any SMTP email in seconds or get a free @in.sharedinbox.co email address.📬 Manage all email communication from Slack.✉️ Send and receive emails from within Slack.🤝 Collaborate over emails, assign email owners, and have internal discussions on email threads.🙋 One-click convert emails to support tickets that are viewable by the sender on your custom support site. 🎯 Track email delivery and opens.↩️ Set AutoReply for Incoming Emails. All this without ever leaving Slack!How teams use Shared Inbox:1. Customer SupportTrack and respond to all your customers' messages in one Slack Channel, add one-click support tickets to email replies when required, and your customers can access and track support tickets on your custom support site. Collaborate with your team on customer queries within Slack. Setting up <a href="mailto:support@yourcompany.com">support@yourcompany.com</a> or <a href="mailto:info@yourcompany.com">info@yourcompany.com</a> only takes 5 minutes.2. SalesCentralize your sales communications and manage inbound leads effectively by quickly assigning them, while having internal conversations over email threads in Slack.Setting up <a href="mailto:sales@yourcompany.com">sales@yourcompany.com</a> only takes 5 minutes.3. Recruitment/HiringCentralize candidate email applications and conversations in Slack, make hiring decisions faster with internal conversations on email threads, and easily include more team members in your recruitment process when required. Also, Auto-confirm candidate application submission with AutoReply. Setting up <a href="mailto:career@yourcompany.com">career@yourcompany.com</a> only takes 5 minutes.4. Operations ManagementCollaborate with all external parties including partners, providers, consultants, and customers from Slack. Quickly compose new emails while keeping your team members in the loop. Chat internally about email threads and make assignments quick and transparent. Track email opens for all outgoing emails. Setting up <a href="mailto:partners@yourcompany.com">partners@yourcompany.com</a> only takes 5 minutes.Don't have a company website or mail server yet?Get a free <a href="mailto:your_name@in.sharedinbox.co">your_name@in.sharedinbox.co</a> email address instantly when you add SharedInbox to Slack.Try <a href="https://www.sharedinbox.co">SharedInbox</a> today!7-day free trial, cancel anytime. After that, starts at just $5/month for unlimited users.

SharedInbox - Email for Teams

<a href="http://Yodel.io">Yodel.io</a> helps bridge your phone connections to your Slack workspace. Engage with your fellow colleagues on client phone calls within Slack.- A company phone system that is fully woven in your Slack squad. - Get phone calls and initiate them straight from your channels. - Optionally set up a designated phone channel to keep all your calls in one place. - Obtain phone numbers from over one hundred countries. - <a href="http://Yodel.io">Yodel.io</a> can proficiently respond to Frequently Asked Questions from your callers directly on the phone. - <a href="http://Yodel.io">Yodel.io</a> can route phone calls to the person or team responsible by having the Voice IVR feature ask the caller who they are and what they require. - You can use speech recognition to discern your customers' phone desires. - SMS functionality available with your phone number. - Supports over thirty languages - Enhance your phone conversations by integrating with Zapier and Integromat integrationsYou can find detailed information about pricing, phone number coverage, and integrations on the <a href="https://www.yodel.io/?utm_source=slackappdir">Yodel Website</a>.

Yodel.io Phone System

With our Slack application, Slack users can now access smartQED's AI-powered visual collaboration for faster incident and problem resolution! &nbsp; &nbsp;What is smartQED?smartQED provides an intelligent visual workspace that helps operations &amp; support teams solve incidents and problems faster, with integrated AI-based recommendations and insights from prior issues. &nbsp;You'll gain clear visibility into complex investigations, track status updates clearly, and easily generate reports. &nbsp;smartQED significantly decreases your incident and problem resolution times and increases the productivity of your incident management teams. &nbsp; The Advantages of smartQED✳️ Methodical Cause Analysis: Use structured QED Investigation Maps™ to visualize and systematically explore potential causes of problems - the strategy and recovery plan will be clear to all.✳️ Efficient Collaboration: Entire teams can jointly analyze problems, using relevant, organized data in a 360° view across your system. Stay on the same page by easily tracking causes and their statuses.✳️ Automated Real-time Reporting: Periodic summary or detailed reports provide clear visibility to your executives and stakeholders into investigation progress. &nbsp;One click generates reports manually.✳️ Augmented Intelligence: smartQED's powerful AI/ML capability analyses historical data in Investigation Maps™ of solved problems to generate cause and solution recommendations for new problems. &nbsp;What's more is that these insights keep improving over time -&nbsp;smartQED learns as you work! &nbsp; ✳️ Easy Knowledge Reuse: Standardize your analysis approach for common investigations by creating and reusing QED templates.✳️Significant Improvements: Our customers experience speed up of up to 60% in resolution times and 30-40% reduction in manual effort. &nbsp;✳️Many Application Domains: smartQED's innovative visual solution applies to problem and incident investigations as well as root cause analysis in any domain including 🗸 IT Operations &amp; Site Reliability Engineering 🗸 DevOps 🗸 Service Providers 🗸 Financial Systems 🗸 Healthcare 🗸 Transportation 🗸 Aerospace &amp; more. &nbsp;With the combined power of smartQED and Slack collaboration, turbocharge your problem resolution process and increase the reliability of your products and services whilst improving customer satisfaction &amp; enjoying higher team productivity.The QED BotUtilize smartQED's Investigation Maps without leaving your Slack incident response channel. Build up the investigation map of your incident whilst working in Slack using easy-to-use slash commands. You can add causes to the investigation map, attach notes, clues, and actions, easily check the status, and even generate and download summary reports for the incident or problem – all from within Slack!Slash Commands for the QED BotThe QED bot can be invoked through the "/qed" slash command. &nbsp;These commands can be used to add causes, clues (relevant symptoms), assignees and actions. &nbsp;For example:/qed addcause : &nbsp; &nbsp;Adds a new cause /qed assign &nbsp; &nbsp; &nbsp; : &nbsp; Assign one or more users to cause /qed setstatus &nbsp;: &nbsp; Set the status of a cause /qed addclue &nbsp; &nbsp;: &nbsp; &nbsp;Add a symptom relevant for this investigation /qed addaction : &nbsp; Add an action to a cause /qed causes &nbsp; &nbsp; &nbsp;: &nbsp; Shows the potential causes as a tree and their status /qed actions &nbsp; &nbsp; : &nbsp; &nbsp;Shows all the actions that have been enteredFor the entire list of slash commands, please refer to: <a href="https://community.smartqed.ai/knowledge-base/list-of-slash-commands-for-smartqed-slack-bot/">https://community.smartqed.ai/knowledge-base/list-of-slash-commands-for-smartqed-slack-bot/</a>

smartQED

Select from multiple applications that can aid in supporting your customers with greater speed. Integrate your customer service system, customer success management system, or social media accounts with Slack.

journy.io

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5 alternatives in Customer Support apps