Atlassian Assist


We are excited to announce that Halp has evolved into Jira Service Management. Click here to learn more!Ticketing, powered by your conversations.Our Atlassian Assist feature enables you to manage your entire help desk right from Slack. You can create tickets, assign, route, prioritize, and report on them – all without ever having to leave your conversations.By meeting your team where they already work, getting help is as easy as just asking for it, and you save both agents and requesters time.Create: You can turn any message into a trackable ticket with emoji reactions or slash commands. No more context-switching or manually capturing requests.Automate: You can create routing recipes using our powerful workflow engine and deflect unnecessary tickets with automated answers to repetitive questions.Categorize: You can create custom forms to capture important context and eliminate unnecessary back and forth.Report: You can make work visible with powerful metrics on volume, resolution times, SLAs, and more. Recognize your team’s efforts and quantify resource needs.Integrate: You can use Assist with Halp as a lightweight ticketing system, or seamlessly connect to your existing ITSM or helpdesk tool (e.g. Jira, Zendesk). Full two-way integration is just a click away.Assist is purpose-built for any organization that gets work done in Slack, whether you’re in IT, HR, sales ops, customer success, DevOps, facilities, or any service team. It’s used every day by operations teams at companies like Home Depot, GitHub, and Slack to increase productivity and bring order to request management chaos.Kindly note that a paid Halp or Jira Service Management cloud subscription is required to use this app.

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(40 reviews)
Atlassian Assist
(40 reviews)

5 alternatives in Customer Support apps