Talla

Talla has created a revolutionary CX smart agent platform.
This platform allows for automated workflows, actionable content, and the ability to answer common questions. It is designed to assist support and sales teams with increasing productivity and automating workflows. With Talla, your team can quickly improve customer satisfaction, while Talla answers common support questions within Slack channels or individually. Utilizing Slack actions, Talla ensures that your support information is always up-to-date and accurate, even when you never have to leave Slack. To identify and eliminate knowledge gaps, Talla also allows you to discover what customers or reps are asking that you are not responding to. With the ability to orchestrate a workflow to uncover and eliminate these knowledge gaps, Talla guarantees that the response will be returned automatically to the user via Slack and/or their preferred chat interface or web app. Talla has also made it possible to import Slack history and capture what was asked in the past. This feature assists in closing knowledge gaps quickly, allowing you to find stranded knowledge. Talla Reasons about your Knowledge Base content whether it's messy or well-formed and provides you with precise answers to user requests. This means faster response times and better user experience. You no longer have to search frequently, Talla answer's more which leads to less search work. Support and Sales teams are always on the go; therefore, Talla allows for usage wherever you need to work. Whether you are in Slack or a Web App, Talla is prepared to find answers.Emphasizing the powerful combination of Slack and Talla, it is better when they work together. Take advantage of a free trial and view pricing through www.talla.com/pricing.