Shelf

The Shelf Bot provides a simple and intelligent knowledge management system within Slack. This allows easy access to your organization's knowledge from within Slack. You can add links or file attachments to your conversations in Slack which contain all the content stored on the award-winning Shelf Knowledge Management platform. With the Shelf Bot, you can capture content exchanged in Slack conversations and add it to the Shelf platform so that it can be easily found in the future by you or others. Shelf was created by a Harvard knowledge management expert and data scientist which provides pinpoint accurate in-document search, AI-supported automation for content maintenance and powerful analytics. The most common uses of Shelf are:
Contact center and help desk - Help agents find, manage, and solve issues quickly on the first call.
Company knowledge base - Separating your valuable and accurate content from the sea of drafts, half-baked ideas, and obsolete resources.
Customer Success and Sales Enablement - Get your Marketing and Sales teams on the same page. A paid subscription to Shelf (https://shelf.io) is required to use our Slack Bot. This subscription also includes access to the Shelf API.