Freshservice provides a service management solution that helps businesses digitize their operations. It brings intelligent capabilities that enhance employee productivity. ServiceBot is an AI-powered virtual agent that uses natural language processing and machine learning to support users, assisting them with solutions and raising service requests. The following are key features that ServiceBot offers:
• Conversational Support – Users can chat with ServiceBot, which uses Natural Language Processing (NLP) to understand user queries and provide relevant information.*
• Ticket Deflection – ServiceBot offers relevant knowledge base articles, deflecting L1 tickets and freeing up service desk agents from monotonous and repetitive tasks.*
• Project Collaboration – Two-way sync promotes contextual conversations about ongoing project tasks.
• One-Click Access – The Home tab helps users fetch, filter, and track specific service requests and incidents.
• Instant Updates – Freshservice groups can be connected to Slack channels so group members are notified whenever a ticket is assigned. Requesters receive updates on their ticket status.
• Faster Approvals – Slack notifications also notify agents and requesters when service requests and change approvals are assigned to them, so they can promptly take action.
ServiceBot offers fast and streamlined internal support, improving the overall employee experience.
*Features available only in the Enterprise plan
To learn more, visit
https://freshservice.com.