Ackly

Ensure your team's inquiries are acknowledged and answered
It's never been easier to provide question tracking and recognitionAckly keeps a constant watch on your team and their services
 🕶 Tracks every question that is asked
 😇 Tracks questions that have been answeredAckly organizes action items for your teams
 🚏 Provides direct links to unanswered questions
 📘 Lists questions to add to your knowledge baseAckly acknowledges everyday heroes
 💘 Recognizes one hero per day
 🥳 Recognizes additional heroes that assistedAckly creates friendly competition
 ⭐️ Configurable daily and weekly summariesHow does Ackly work?
 1. Ackly listens for questions posted in your support channels. A 'question' is any original message, which is why it's important to use Slack Threads for replies.
 2. Ackly listens for when you acknowledge questions with the 😖 reaction.
 3. Ackly listens for when you resolve questions with the ✔️ or  ✅ reactions.
 4. Ackly listens for when you mark a question that should be added to your knowledge base with the 🦷 reaction.Don't want Ackly to track a message or thread?
 1. Ackly stops tracking and deletes any prior tracking of a message marked with the 🚫 reaction.
 2. Ackly deletes references to deleted messages.To install the 😖, 🦷 or 🚫 emojis, visit ackly.io for links.Read more about how teams use Ackly →